Professional Identification:
Sole Proprietorship
SANLIS
https://www.ballisa.com
19 Rue du Musée
13001 Marseille
contact@ballisa.com
07
RCS MARSEILLE: 388855215
SIRET: 38885521500058
EMBM - Household Packaging: CITEO FR335162_01WRHY
TLC - Clothing, Household Linens, and Footwear: REFASHION FR335162_11EPUI
Application of the regulation on the protection of your personal data (GDPR)
Effective date: May 25, 2018
1 - About
The GDPR applies to all B2B and B2C companies and organizations, whether or not they are members of the European Union or serving European customers. The principle is that any organization collecting or processing data on EU residents must comply with this new regulation.
To provide the services we offer at Ballisa.com, we must collect your personal data. By agreeing to create an account or subscribing to our newsletter, you explicitly agree that Ballisa.com may process your data as described in this policy. This policy describes the information we collect and how we use it. We undertake not to share your information with third parties for commercial purposes without your express consent. It is important that you read this privacy policy carefully, as it applies to the entire Ballisa.com e-commerce site.
Third-Party Websites:
Some pages of the Ballisa.com website contain links to third-party websites. These websites have their own privacy policies, and Sanlis disclaims all liability for the activities of these third parties, including their information handling practices. Users who submit information to or through these third-party websites should review the privacy policies of these websites before providing them with personal information. Sanlis does not share any information about you with these websites.
Special note regarding minors:
Minors cannot create a Ballisa.com customer account. When creating an account, the prospect or customer will be asked for their date of birth. Sanlis cannot be held responsible if a minor lies about their age to create a prospect or customer account on the website.
2 - Information We Collect
Required Information:
To open a Ballisa.com customer or business account, you must provide us with your first and last name, title, date of birth, telephone number, email address, and billing and shipping addresses. To make payments through our payment process, you must provide your card or bank account information.
Loyalty Program Information:
If you authorize us to link your membership in an eligible loyalty program to your account, we may ask you to provide us with your loyalty program member ID.
Information about you from third parties:
To protect all our users from the risks of potential fraud, our service providers verify the information you have provided with Payment Processors and/or Credit Reference and Fraud Control Agencies. As part of these verifications, we receive personal information about you from these third-party services. In particular, if you register a card or bank account with PayPal or Facily Pay, Hipay, or Oney payment processors, we verify, through authorization and fraud control services, that the information and address of your card or bank account match the information you provided to Ballisa.com and that the card has not been reported as lost or stolen. We specify that no Personal Data is transferred to the third party, only a link exists.
Ballisa reserves the right to block a customer account if it is suspected of fraud, or even to close an account based on the information obtained during this investigation. Ballisa will then inform you.
Additional Verifications:
If we cannot verify the information you provide, or if you request a check transfer to an address other than the verified credit card billing address, we may ask you to provide us with additional information by email or fax (e.g., your driver's license, a credit card statement, and/or a recent utility bill, or any other information that can be associated with the address in question), or to answer additional questions online that will allow us to verify your information.
Website traffic information:
Due to the way web communication channels work today, when you arrive at or leave the Ballisa website, we automatically receive information about the pages of our website you visit, the IP addresses used, the type of browser used, and the times you access our website. We do not store your browsing data on the website solely for the purposes of subscribing to our newsletter. This data is collected only for the duration of your subscription to our newsletter.
Cookies, web beacons, local storage, and similar technologies:
When you access our website or use Ballisa services (including those of the service providers we work with), we may place small data files on your computer or other device. These data files may be cookies, pixel tags, Flash cookies, or other local storage systems provided by your browser or associated applications (collectively, "Cookies"). Cookies are used to recognize you as a customer, personalize our services, content, and advertisements, measure promotional effectiveness, help ensure that your account security is not compromised, mitigate risk and prevent fraud, and build trust and security on our site. You are free to decline our Cookies if your browser or add-ons permit, except where our Cookies are required to prevent fraud or ensure the security of sites we control. However, declining our Cookies may interfere with your use of our site.
Our website may use functional and/or advertising cookies such as those described below:
Required Cookies
These cookies are necessary for the website to function properly.
Functional Cookies
These cookies allow us to analyze website usage in order to measure the data collected and improve its performance.
Advertising Cookies
These cookies are used to send advertisements that match your interests. Only when subscribing to the newsletter.
List of authorized features:
Those that provide a secure connection for browsing the website
Those that remember your login information
Those that allow you to remember where you are in an order
Those that store information allowing you to find your shopping cart
Those that provide visual consistency for the website
Those that allow you to share page content on social media
Those that allow you to post comments
Those that allow us to target your interests to deliver tailored advertising.
Communications:
When you communicate with us for customer service or other purposes (by email, fax, telephone, Messenger, Tokyo Woky, Twitter, etc.), we may store this information and our responses in your account archives to maintain a conversation history for greater responsiveness and to improve the quality of our services.
Games, questionnaires, surveys, contests:
We may organize games or contests on the site or submit optional questionnaires or surveys to our users to gather information to assess their interests, offer them prizes, and also to obtain socio-demographic data to better meet their needs.
If you choose to respond to our optional questionnaires or surveys, we may use this information to improve Ballisa's services, send you marketing or advertising information, administer contests, or in any other manner detailed in the rules.
Users will be systematically informed of the use of this data before participating.
Processing of Ballisa Prospect Data:
When a user registers as a customer but decides not to use the site, they are classified as a prospect rather than a customer. We collect certain information: title, first and last name, date of birth, email address, and telephone number. Although this information is stored for 5 years to facilitate the process of a possible subsequent purchase, we do not use this information for marketing purposes towards the unregistered person. Prospects have the same rights to view and correct information as our customers.
Recruitment and Applications
The personal information collected is processed electronically in accordance with the law of June 20, 2018, for the purpose of managing and tracking applications via recruitment software on our Website. The data controller is Ballisa (see "Identity of the data controller").
The data collected is intended for use by Ballisa and is retained for a period of two years from the last contact with the candidate.
In accordance with the amended law of June 20, 2018, candidates have the right to access, modify, rectify, and delete their personal data. Candidates may object to the disclosure of their contact information. They simply need to write by mail to: Sanlis, 19 rue du Musée, Marseille 13001.
They must provide their full name, address, and postal address and must attach a copy of their national identity card to prove their identity. Their request must be signed and specify the address to which the response should be sent. A response will then be sent within two months of receipt of the request, postmarked as proof.
3 - Our Use of Collected Data
Internal Uses:
We collect, store, and process your information on servers located in France (Avignon, Grenoble, Marseille) and Europe (Germany). Our primary goal in collecting information is to deliver a secure, seamless, efficient, and personalized experience. You agree that we may use your personal information for:
CUSTOMER ACCOUNT OR PROFESSIONAL ACCOUNT REGISTRATION
By creating a Ballisa customer account, you agree that we may use your personal information for:
Verify your identity, particularly during account creation, login, order identification, and password reset procedures.
To improve the quality of communications in the event of a dispute over an order with customer service or after-sales service.
Process banking transactions.
Manage risks or detect, prevent, and/or remedy fraud or other potentially illegal or prohibited activities.
Detect, prevent, or remedy violations of applicable regulations or terms of use.
Improve the user experience by personalizing it.
Measure site performance and improve its content and presentation.
Manage and protect our IT infrastructure.
Recommend product recommendations based on information collected by our site during your browsing or purchases.
To keep you informed about the various processing statuses of your orders.
We use your email address to confirm the opening of your customer account. If your customer account remains inactive for 5 years (no orders recorded), we undertake to no longer use your data for commercial purposes. However, for accounting reasons (billing), we must keep a record of your personal data.
A KBIS (Business Registration Certificate) will be requested to verify your professional status before validating your professional account. This document will not be kept, but may be requested annually for the renewal of your professional account.
NEWSLETTER SUBSCRIPTION
By subscribing to the newsletter, you agree that we may use your personal information to:
Communicate editorial content to you
Send you commercial content related to the category to which you have subscribed
We use your email address to confirm your newsletter subscription. We will retain your data for a period of 6 months. If you do not reactivate your subscription, your Ballisa newsletter subscriber account will be deleted. You will no longer receive emails; you will need to create a new account to receive content again.
During the newsletter registration process or later, you can choose to receive some or all communications. Simply log in to your account and go to the newsletter section to manage your preferences.
In the context of communications with our customer service, technical support, and/or after-sales service, we may communicate via email to facilitate communication.
4 - Marketing
If you do not wish to receive marketing communications from us or participate in our advertising personalization programs, log in to your account, click on My Account, Preferences, then Notification Settings and update your communication preferences, or follow the instructions indicated in the communication or advertisement in question.
5 - Our Sharing of Information with Third Parties
Ballisa works with third-party service providers who provide important features that allow you to make payments easier, faster, and more secure. We sometimes need to share user data with them so that they can provide us with their services. Ballisa is required to make the information collected available for legal or regulatory purposes (taxation, security, safety, etc.).
6 - Information Security
Ballisa undertakes to update the list of said third parties every quarter (on January 1st, April 1st, July 1st, and October 1st).
Ballisa is committed to processing your personal information according to the strictest information security standards. We use IT security systems such as firewalls and data encryption, we control access to our buildings and files, and we only authorize access to personal information to employees who need it to perform their duties. The security of your Ballisa account also depends on how well you protect your password. You should not share your Ballisa password with anyone. Ballisa representatives will never ask you for your password. If you believe someone may have accessed your password, we recommend that you change it immediately by logging into your account. All these provisions also apply to subcontractors.
7 - Access to your information for modification, retrieval, deletion, or access by the DPO.
You can review your personal information by logging into your Ballisa customer account. You can also close your account from the website. By doing so, we notify our database that your customer account is "Closed," but we must retain the information associated with it, particularly for accounting purposes to prevent potential fraud.
Regarding account deletion, you will be asked for a copy of your national identity card to prove your identity so that our dedicated department can validate the request. Your ID will not be retained after account deletion has been validated.
You can exercise your rights:
Through your customer account in the [My Account] area
By email (using the "Personal Data" contact form), accompanied by a copy of any identity document: contact@ballisa.com
By mail accompanied by a copy of any identity document, to:
Sanlis
Customer Service
19 Rue du Musée
13001 Marseille
If you would like further information on the content of these rights, please contact us at the above addresses. We will provide you with our responses to your requests as soon as possible and in any event within one month of receiving your requests.
Our Data Protection Officer:
Our Data Protection Officer (DPO) is available to answer your questions regarding personal data via the email address contact@ballisa.com
You accept this privacy policy when you register for, access, or use Ballisa services. By accepting this Privacy Policy, you agree and expressly instruct us to use and disclose your personal information in accordance with the terms of this Policy.